| | 15 | The user case parallels the requirements. Emergency responders must be able to receive notifications about incidents in a timely fashion with fail safes in place. As such, a user can report an issue to a centralized control authority. The incident can be filed within the ticketing system with accurate information. Once the issue is filed and a priority is selected, the incident gets pushed to a work queue for an appropriate response team. An authoritative user then assigns a task for the incident, and a notification is sent to that individual resource. That resource then responds appropriately. In the event that the incident does not have a task assigned to the appropriate resource, it is then placed back in the team queue and other authoritative resources are notified. This streamlines and simplifies work assignment, while providing fail safes so that issues do not get overlooked. |
