Changes between Version 19 and Version 20 of ITC 371 Project Management


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Timestamp:
12/04/13 20:43:01 (8 years ago)
Author:
FightingMongooses
Comment:

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  • ITC 371 Project Management

    v19 v20  
    1313
    1414== User Case ==
    15 
     15The user case parallels the requirements.  Emergency responders must be able to receive notifications about incidents in a timely fashion with fail safes in place.  As such, a user can report an issue to a centralized control authority.  The incident can be filed within the ticketing system with accurate information.  Once the issue is filed and a priority is selected, the incident gets pushed to a work queue for an appropriate response team.  An authoritative user then assigns a task for the incident, and a notification is sent to that individual resource.  That resource then responds appropriately.  In the event that the incident does not have a task assigned to the appropriate resource, it is then placed back in the team queue and other authoritative resources are notified.  This streamlines and simplifies work assignment, while providing fail safes so that issues do not get overlooked.
    1616
    1717== Requirements ==