| 10 | | '''"Two hikers are reported missing in the national park; managing SAR."''' |
| 11 | | 1. A concerned parent, at 6pm, calls the emergency hotline: 112 to report two missing teenagers. possibly lost in the national park |
| 12 | | 1. The 112 call center staff opens a new incident report call log to record the case |
| | 10 | '''"Two hikers are reported missing in a national park; managing SAR."''' |
| | 11 | 1. A concerned parent, at 6pm, calls the emergency Call Center hotline: 112 to report two missing teenagers |
| | 12 | 1. The 112 Call Center staff opens a new incident report log to log the the case |
| 18 | | a. Q: What are you calling about? A: "My son and his girl friend, both 17 years old, when hiking at 9am in the morning. They were supposed to return at 2pm. They haven't called and I cannot get through to their mobile 07654442121. I am worried. I think they said they were hikking to Kinrinda lake" |
| 19 | | a. Q: What is the immediate need? A: Send a search and rescue team to the area. |
| 20 | | 1. The call center staff calls the Park Ranger station to inform the situation |
| 21 | | 1. The Park Ranger station agrees to send a SAR team into the area. |
| 22 | | 1. The Call Center staff asks the Ranger station for the name of the area to locate the geocode and confirm the area; then enters marks that in the incident report map to auto-draw a polygon. |
| 23 | | 1. The Park Ranger station dispatches a SAR team and calls the 112 call center to update the situation. They also give the phone number of the Team leader (commander). |
| 24 | | 1. The Call Center staff updates the incident report with Commander contact detail. |
| 25 | | 1. The Call Center staff, telephones the mother to inform her that a SAR team has been dispatched and shares the Commanders contact details. |
| 26 | | 1. Every 15 minutes the SAR team leader update their location and the status |
| 27 | | 1. hints |
| 28 | | 1. If the caller used a mobile phone, then they would receive text updates at various milestones of the SAR |
| | 17 | a. Q: What is your request? A: "My son and his girl friend, both 17 years old, when hiking at 9am in the morning. They were supposed to return at 2pm. They haven't called and I cannot get through to their mobile 07654442121. I am worried. I think they said they were hikking to Kinrinda lake" |
| | 18 | 1. Thereafter, the Call Center staff adds the following information in the same form: |
| | 19 | a. Event = two teenagers missing in Yala national park |
| | 20 | a. Immediate need = dispatch a search and rescue team to the area. |
| | 21 | 1. Call Center staff: |
| | 22 | a. tells the mother that she will call her back. |
| | 23 | a. contacts the Park Ranger's Office to relay the incident; they: |
| | 24 | i. immediately dispatch a SAR team; |
| | 25 | i. share the Commander's name and contact information |
| | 26 | 1. confirm the area name |
| | 27 | a. updates the: |
| | 28 | i. location using the geocode to auto-draw a polygon |
| | 29 | i. the Commander contact detail |
| | 30 | a. sends an SMS with the summary and URL of the incident report to the Commander |
| | 31 | a. telephones the mother to inform her that a SAR team has been dispatched and shares the Commanders contact details. |
| | 32 | 1. Commander: |
| | 33 | a. updates the Call Center every 15 minutes with location and status |
| | 34 | a. after 1.5 hours, the SAR team finds the two teenagers and updates the Call Center with |
| | 35 | i. location and status |
| | 36 | i. health condition = in good health |
| | 37 | i. evacuation plan = hike out, ETA 45 min |
| | 38 | 1. Call Center staff: |
| | 39 | a. updates the incident report |
| | 40 | a. calls the mother to inform her of the evacuation plan |
| | 41 | a. after the teenagers are back in parent's custody, the case is closed |
