Changes between Version 15 and Version 16 of BluePrint/SAFIRE/UseCases


Ignore:
Timestamp:
11/27/17 14:17:21 (4 years ago)
Author:
Nuwan Waidyanatha
Comment:

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  • BluePrint/SAFIRE/UseCases

    v15 v16  
    88
    99=== Search and Rescue ===
    10 '''"Two hikers are reported missing in the national park; managing SAR."'''
    11 1. A concerned parent, at 6pm, calls the emergency hotline: 112 to report two missing teenagers. possibly lost in the national park
    12 1. The 112 call center staff opens a new incident report call log to record the case
     10'''"Two hikers are reported missing in a national park; managing SAR."'''
     111. A concerned parent, at 6pm, calls the emergency Call Center hotline: 112 to report two missing teenagers
     121. The 112 Call Center staff opens a new incident report log to log the the case
    13131. The call center staff selects event type = missing person
    14141. Upon selecting the event type, the SOP standard questions are displayed
    15    a. Q: What is the event? A: two teenagers missing in Yala national park
    1615   a. Q: Who am I speaking with? A: Mrs. Renuka Arambepola (mother)
    1716   a. Q: How can we contact you? A: 01125552121
    18    a. Q: What are you calling about? A: "My son and his girl friend, both 17 years old, when hiking at 9am in the morning. They were supposed to return at 2pm. They haven't called and I cannot get through to their mobile 07654442121. I am worried. I think they said they were hikking to Kinrinda lake"
    19    a. Q: What is the immediate need? A: Send a search and rescue team to the area.
    20 1. The call center staff calls the Park Ranger station to inform the situation
    21 1. The Park Ranger station agrees to send a SAR team into the area.
    22 1. The Call Center staff asks the Ranger station for the name of the area to locate the geocode and confirm the area; then enters marks that in the incident report map to auto-draw a polygon.
    23 1. The Park Ranger station dispatches a SAR team and calls the 112 call center to update the situation. They also give the phone number of the Team leader (commander).
    24 1. The Call Center staff updates the incident report with Commander contact detail.
    25 1. The Call Center staff, telephones the mother to inform her that a SAR team has been dispatched and shares the Commanders contact details.
    26 1. Every 15 minutes the SAR team leader update their location and the status
    27 1.  hints
    28 1. If the caller used a mobile phone, then they would receive text updates at various milestones of the SAR
     17   a. Q: What is your request? A: "My son and his girl friend, both 17 years old, when hiking at 9am in the morning. They were supposed to return at 2pm. They haven't called and I cannot get through to their mobile 07654442121. I am worried. I think they said they were hikking to Kinrinda lake"
     181. Thereafter, the Call Center staff adds the following information in the same form:
     19   a. Event = two teenagers missing in Yala national park
     20   a. Immediate need = dispatch a search and rescue team to the area.
     211. Call Center staff:
     22   a. tells the mother that she will call her back.
     23   a. contacts the Park Ranger's Office to relay the incident; they:
     24      i. immediately dispatch a SAR team;
     25      i. share the Commander's name and contact information
     26      1. confirm the area name
     27   a. updates the:
     28      i. location using the geocode to auto-draw a polygon
     29      i. the Commander contact detail
     30   a. sends an SMS with the summary and URL of the incident report to the Commander
     31   a. telephones the mother to inform her that a SAR team has been dispatched and shares the Commanders contact details.
     321. Commander:
     33   a. updates the Call Center every 15 minutes with location and status
     34   a. after 1.5 hours, the SAR team finds the two teenagers and updates the Call Center with
     35      i. location and status
     36      i. health condition = in good health
     37      i. evacuation plan = hike out, ETA 45 min
     381. Call Center staff:
     39   a. updates the incident report
     40   a. calls the mother to inform her of the evacuation plan
     41   a. after the teenagers are back in parent's custody, the case is closed
    2942
    3043== Use Cases ==