Changes between Version 26 and Version 27 of BluePrint/SAFIRE/UseCases


Ignore:
Timestamp:
11/29/17 13:33:25 (4 years ago)
Author:
Nuwan Waidyanatha
Comment:

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  • BluePrint/SAFIRE/UseCases

    v26 v27  
    29291. A concerned parent, at 6pm, calls the emergency Call Center hotline: 112 to report two missing teenagers
    30301. The 112 Call Center staff opens a new incident report to log the the case
    31 1. The call center staff selects event type = missing person
    32 1. Upon selecting the event type, the SOP standard questions are displayed
     311. The call center staff selects incident type = missing person
     321. Upon selecting the incident type, the appropriate form with the standard questions are displayed
    3333   a. Q: Who am I speaking with? A: Mrs. Renuka Arambepola (mother)
    3434   a. Q: How can we contact you? A: 01125552121
     
    39391. Call Center staff:
    4040   a. tells the mother that she will call her back.
    41    a. contacts the Park Ranger's Office to relay the incident; they:
     41   a. contacts the Park Ranger's Office, off-system: over VHF radio (or telephone), to relay the incident; they:
    4242      i. immediately dispatch a SAR team;
    4343      i. share the Commander's name and contact information
    44       1. confirm the area name
     44      1. confirm the location name
    4545   a. updates the:
    46       i. location using the geocode to auto-draw a polygon (if no geocode, will manually draw polygon)
     46      i. location using the location search to auto-draw a polygon (if no pre-defined polygon then will manually draw polygon)
    4747      i. the Commander contact detail
    48    a. sends an SMS with the summary and URL of the incident report to the Commander
    49    a. telephones the mother to inform her that a SAR team has been dispatched and shares the Commanders contact details.
     48   a. uses the system to sends an SMS with the summary and URL of the incident report to the Commander
     49   a. telephones the mother to inform her that a SAR team has been dispatched
    50501. Commander:
    51    a. updates the Call Center every 15 minutes with location and status
     51   a. updates the Ranger Station every 15 minutes with location and status
    5252   a. after 1.5 hours, the SAR team finds the two teenagers and updates the Call Center with
    5353      i. location and status