Changes between Version 26 and Version 27 of BluePrint/SAFIRE/UseCases

Timestamp:

11/29/17 13:33:25 (7 years ago)

Author:

Nuwan Waidyanatha

Comment:

--

BluePrint/SAFIRE/UseCases

@@ -29 +29 @@
 1. A concerned parent, at 6pm, calls the emergency Call Center hotline: 112 to report two missing teenagers
 1. The 112 Call Center staff opens a new incident report to log the the case
-1. The call center staff selects event type = missing person
-1. Upon selecting the event type, the SOP standard questions are displayed
+1. The call center staff selects incident type = missing person
+1. Upon selecting the incident type, the appropriate form with the standard questions are displayed
    a. Q: Who am I speaking with? A: Mrs. Renuka Arambepola (mother)
    a. Q: How can we contact you? A: 01125552121
@@ -39 +39 @@
 1. Call Center staff:
    a. tells the mother that she will call her back.
-   a. contacts the Park Ranger's Office to relay the incident; they:
+   a. contacts the Park Ranger's Office, off-system: over VHF radio (or telephone), to relay the incident; they:
       i. immediately dispatch a SAR team; 
       i. share the Commander's name and contact information
-      1. confirm the area name
+      1. confirm the location name
    a. updates the:
-      i. location using the geocode to auto-draw a polygon (if no geocode, will manually draw polygon)
+      i. location using the location search to auto-draw a polygon (if no pre-defined polygon then will manually draw polygon)
       i. the Commander contact detail
-   a. sends an SMS with the summary and URL of the incident report to the Commander
-   a. telephones the mother to inform her that a SAR team has been dispatched and shares the Commanders contact details.
+   a. uses the system to sends an SMS with the summary and URL of the incident report to the Commander
+   a. telephones the mother to inform her that a SAR team has been dispatched
 1. Commander:
-   a. updates the Call Center every 15 minutes with location and status
+   a. updates the Ranger Station every 15 minutes with location and status
    a. after 1.5 hours, the SAR team finds the two teenagers and updates the Call Center with
       i. location and status