Changes between Version 33 and Version 34 of BluePrint/SAFIRE/UseCases

Timestamp:

11/29/17 16:28:05 (7 years ago)

Author:

Nuwan Waidyanatha

Comment:

--

BluePrint/SAFIRE/UseCases

@@ -74 +74 @@
       i. incident = landslide on B-52 country road
       i. immediate need = dispatch team to assess situation
-   a. Refers to the FAQ: "how to re-route a vehicle?" Instructions indicate:
+   a. Refers to the FAQ in-system CMS: "how to re-route a vehicle?" Instructions indicate:
       i. Opens a Google map (off-system) in your browser
       i. Type the location name in the search box
@@ -88 +88 @@
    a. Team leader telephones the Call Center to share his name and contact information.
 1. Call Center staff:
-   a. updates the incident report with the Team Leaders in the Incident Commander information
+   a. updates the incident report with the Team Leader's name and contact info in the Incident Commander section
    a. she clicks on issue alert to:
       i. initiate SAMBRO (off-system from SAFIRE) to issues a CUG restricted landslide alert
-      i. alert will be received by the District: Disaster Management Center, Police, Health Department, Road Maintenance Authority, Public Transportation, etc
+      i. alert responseType = Assess and Instructions = Standby and await update
+      i. alert is be received by the District: Disaster Management Center, Police, Health Department, Road Maintenance Authority, Public Transportation, etc
+1. CUG restricted alert recipients:
+   a. use the "acknowledge" feature to confirm they received the message
+1. Call Center staff:
+   a. checks the SAMBRO acknowledge list to ensure all important recipients have received the alert.
 1. CERT Leader:
-   a. activates Viber to access the designated group:
+   a. activates (off-system) Viber to access the designated group:
       i. use voice messaging to explain the situation and inform the immediate needs
       i. share photos of the situation