== Ticketing ==

This is the core requirement of a first-responder Emergency Operations Center.

A basic workflow app so that tasks can be logged for individuals or groups (pr_pentity without the dead bodies!).

Users can subscribe to their tasks via Email/SMS/Twitter/RSS - ideally based on category (such as location/project/priority/urgency).
 * [wiki:BluePrintMessagingModule Messaging module] therefore needs to be moved up in the list of models.

This can optionally be linked to a map:
 * http://wiki.sahanafoundation.org/doku.php/req:ticketing

What we have implemented so far is a Master Message Log where all inbound communications come (the !InBox for non-XForms SMS, Emails, Tweets & Ushahidi Incidents).

These can be marked as Verified/Actionable/Actioned, Prioritised, Classified & Routed to other modules:
 * Alerting (CAP, SMS, Email)
 * Request Management System
 * Situation Reporting (once available)
 * Volunteer Management

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BluePrints