wiki:BluePrintTicketing

Version 4 (modified by Fran Boon, 12 years ago) ( diff )

--

Ticketing

This is the core requirement of a first-responder Emergency Operations Center.

A basic workflow app so that tasks can be logged for individuals or groups (pr_pentity without the dead bodies!).

Users can subscribe to their tasks via Email/SMS/Twitter/RSS - ideally based on category (such as priority/urgency).

  • Messaging module therefore needs to be moved up in the list of models.

This can optionally be linked to a map:

What we have implemented so far is a Master Message Log where all inbound communications come (the InBox for unclassfied SMS, Emails, Tweets & Ushahidi Incidents).

These can be marked as Verified/Actionable/Actioned & routed to other modules:

  • Alerting
  • Request Management System
  • Situation Reporting (once available)
  • Volunteer Management

BluePrints

Note: See TracWiki for help on using the wiki.