wiki:BluePrintTicketing

Version 7 (modified by Fran Boon, 12 years ago) ( diff )

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Ticketing

This is the core requirement of a first-responder Emergency Operations Center.

A basic workflow app so that tasks can be logged for individuals or groups (pr_pentity without the dead bodies!).

Users can subscribe to their tasks via Email/SMS/Twitter/RSS - ideally based on category (such as location/project/priority/urgency).

This can optionally be linked to a map:

What we have implemented so far is a Master Message Log where all inbound communications come (the InBox for non-XForms SMS, Emails, Tweets & Ushahidi Incidents).

These can be marked as Verified/Actionable/Actioned, Prioritised, Classified & Routed to other modules:

  • Alerting (CAP, SMS, Email)
  • Request Management System
  • Situation Reporting (once available)
  • Volunteer Management

BluePrints

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