Changes between Version 69 and Version 70 of BugReportingGuidelines


Ignore:
Timestamp:
12/28/12 02:11:53 (9 years ago)
Author:
Michael Howden
Comment:

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  • BugReportingGuidelines

    v69 v70  
    1 == Bug Reporting Guidelines ==
     1[[TOC]]
     2= Bug Reporting Guidelines =
    23You can report both bugs and feature requests.
    34
    45* http://cartoontester.blogspot.co.uk/2010/03/bug-advocacy.html
    5 === User acceptance testing ===
     6== User acceptance testing ==
    67Currently we are mainly taking bugs on:
    78 * '''!SandyRelief''' ([wiki:Deployments/Sandy/Occupy Occupy Sandy]): http://sandyrelieftest.sahanafoundation.org
     
    910When there is a production instance running, progression of code is normally from Dev -> UAT -> Prod
    1011
    11 === How to report a bug or request a feature ===
     12== How to report a bug or request a feature ==
    1213 * We use Trac to manage bugs and feature requests.
    1314   * Report a [/newticket new bug].
     
    2526 * If the bug is relatively simple to resolve, please add the keywork  "easy", so it will appear on the [http://eden.sahanafoundation.org/report/18 Easy Bugs for Beginners] Report.
    2627
    27 === What is a Bug? ===
     28== What is a Bug? ==
    2829It is important to properly identify bugs as these need to be fixed in priority to implementing enhancements. Sometimes it may not be clear if issues you encounter are in fact bugs. The following ARE bugs:
    2930* If there is an error message reported:
     
    3940Any issues which are not bugs may be reported as enhancements.
    4041
    41 === Bug Priorities ===
     42== Bug Priorities ==
    4243 * Critical - big functionality, stability and data integrity defects in a Production instance
    4344 * Major - functionality and data integrity defects in UAT only
     
    4546 * Trivial - UI, Style, Labelling
    4647
    47 === Bug Types ===
     48== Bug Types ==
    4849 * Defect - bug: software gets an error or doesn't do what it's supposed to.
    4950 * Enhancement - feature request.
    5051 * Documentation - mistake or omission in the wiki or online help.  Note you can request a Trac account and help fix documentation on the wiki.
    5152
    52 === DO ===
     53== DO ==
    5354* DO include the contents (not just the link) or any error tickets produced
    5455
    55 === DO NOT ===
     56== DO NOT ==
    5657* DO NOT Attach text/doc files - copy and paste any relevant into the ticket
    5758
    58 === Example ===
     59== Example ==
    5960{{{
    6061System Tested: