| 8 | | * the bug has not already been reported elsewhere (a bug reported generally for Eden or for Red Cross or for Sandy is the same - it should not be reported three times) |
| 9 | | * understand that a bug is where the system is not performing as designed. We have received many suggestions for how it should be designed - and these are all valuable - but feature request are not bugs. If the system is performing as designed, but not how you'd like it to work, it is not a bug. |
| | 8 | * the bug has not already been reported elsewhere (a bug reported generally for Eden or for Red Cross or for Sandy is the same - it should not be reported three times). Please search through all tickets to see if the bug has already been reported. If it has, your submission will be marked duplicate and you will not be given credit for reporting it. |
| | 9 | * understand that a bug is where the system is not performing as designed. We have received many suggestions for how it should be designed - and these are all valuable - but feature request are not bugs. If the system is performing as designed, but not how you'd like it to work, it is not a bug. A bug will generate a ticket or error message from the system. We are creating a new category for usability enhancements (4 will be required) to capture these, because they are valuable, but much easier to find than bugs. |
| | 10 | |
| | 11 | A bug is where you get a screen that says something like: |
| | 12 | '''OOPS! SOMETHING WENT WRONG ON OUR SIDE.'''[[BR]] |
| | 13 | Try hitting refresh/reload button or trying the URL from the address bar again.[[BR]] |
| | 14 | Please come back after sometime if that doesn't help.[[BR]] |
| | 15 | '''Details - 500, INTERNAL SERVER ERROR'''[[BR]] |
| | 16 | You may want to report a bug about this issue.[[BR]] |
| | 17 | View ticket for this problem here - {link}[[BR]] |
| | 18 | |
