Changes between Version 29 and Version 30 of Deployments/SAMBRO/FAQs


Ignore:
Timestamp:
12/01/17 06:31:08 (7 years ago)
Author:
Biplov Bhandari
Comment:

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  • Deployments/SAMBRO/FAQs

    v29 v30  
    8989NB: If it didn't run after you try to solve the problem by following above steps, give it one/two more try. If the problem persists, then its best to contact the Service Providers to look at the problem.
    9090[[BR]][[BR]]
     91
     92== Why am I not receiving Email/SMS? ==
     93
     94SAMBRO uses the scheduler tasks to queue the Email and SMS every 5 minutes. The Eden scheduler is the wrapper to [http://web2py.com/books/default/chapter/29/4#Scheduler-%28experimental%29 web2py scheduler]. There can be several reasons why you are receiving Email/SMS. There may be some potential bug due to some unforeseen condition which may cause breaking. This should be addressed by the experienced developer as may lead to data loss and other issues. Other reasons can be solved through UI.
     95
     96a. Login as admin.
     97b. Go to raw database table. From UI: Administration -> Database or from URL: /eden/appadmin/index
     98c. Search for scheduler_task. Click on it and open up.
     99d. In the query, you can search as: '''db.scheduler_task.vars == '{"contact_method": "EMAIL"}' '''. Open up the row that comes up.
     100e. Check if the '''STATUS''' is '''QUEUED'''. If not, change it to '''QUEUED'''. Change '''Next Run Time''' to sometime future that will run.
     101f. Repeat the same for SMS. In the query, you can search as: '''db.scheduler_task.vars == '{"contact_method": "SMS"}' '''.
     102g. Repeat the same process as for Email.
     103h. You can change the '''Period''' to change the time to run scheduler. But be very very careful about it.
     104
     105[[BR]]
     106NB: If it didn't run after you try to solve the problem by following above steps, give it one/two more try. If the problem persists, then its best to contact the Service Providers to look at the problem.
     107[[BR]][[BR]]
     108
    91109[http://eden.sahanafoundation.org/wiki/Deployments/SAMBRO/Evaluation Simulation and Evaluation Methodology] for ensuring your system performs to your requirements before going live. Implementers are encourage to conduct simulations and evaluate the system periodically, at least, once every year.
    92110[http://eden.sahanafoundation.org/wiki/Deployments/SAMBRO/Evaluation Simulation and Evaluation Methodology] for ensuring your system performs to your requirements before going live. Implementers are encourage to conduct simulations and evaluate the system periodically, at least, once every year.
    93111[http://eden.sahanafoundation.org/wiki/Deployments/SAMBRO/Evaluation Simulation and Evaluation Methodology] for ensuring your system performs to your requirements before going live. Implementers are encourage to conduct simulations and evaluate the system periodically, at least, once every year.
    94112[http://eden.sahanafoundation.org/wiki/Deployments/SAMBRO/Evaluation Simulation and Evaluation Methodology] for ensuring your system performs to your requirements before going live. Implementers are encourage to conduct simulations and evaluate the system periodically, at least, once every year.
     113[http://eden.sahanafoundation.org/wiki/Deployments/SAMBRO/Evaluation Simulation and Evaluation Methodology] for ensuring your system performs to your requirements before going live. Implementers are encourage to conduct simulations and evaluate the system periodically, at least, once every year.