Changes between Version 35 and Version 36 of BluePrint/SAFIRE/UseCases


Ignore:
Timestamp:
11/30/17 10:41:39 (4 years ago)
Author:
Nuwan Waidyanatha
Comment:

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Legend:

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  • BluePrint/SAFIRE/UseCases

    v35 v36  
    6161=== Landslide ===
    6262'''"Heavy rains has caused a landslide damaging and covering a popular B-52 county road in Badarawella hill-country"'''
    63 1. At 5:45am, a vehicle driving on the B-52 county road halts at a damaged section, unable to pass through
     631. At 5:45am, a vehicle driving on the B-52 county road, unable to pass through, halts at a damaged section
    64641. The driver calls the 112 Call Center to report the incident
    65651. Call Center staff:
     
    6969      i. Q: Who am I speaking with? A: Mr. Anura Thennakoon
    7070      i. Q: How can we contact you? A: 07775552121
    71       i. Q: Please explain the situation? A: "the road is damaged and is washed off, I am approximately 5km from Bandarawella town on the B-52 road, coming from Bandarawella. I cannot get through. I can also see, approximately 200m away, that the earth has slid on to the road covering it. How can I get to Bandarawella town? I don't have mobile data to search on google maps"
     71      i. Q: Please explain the situation? A: "the road is damaged and is washed off, I am approximately 5km from Bandarawella town on the B-52 road, coming from Nuwaraelliya. I cannot get through. I can also see, approximately 200m away, that the earth has slid on to the road covering it. How can I get to Bandarawella town? I don't have mobile data to search on google maps"
    7272   a. says "please hold on sir while I find you another route"
    7373   a. she completes the following information in the same form:
    74       i. incident = landslide on B-52 country road
     74      i. incident title = landslide on B-52 country road
    7575      i. immediate need = dispatch team to assess situation
    7676   a. Refers to the FAQ in-system CMS: "how to re-route a vehicle?" Instructions indicate:
     
    8181   a. Opens the in-system "resource map search" option to:
    8282      i. locate the closest first-response team
    83       i. identifies a Sarvodaya CERT team, approximately 2km from the incident
    84       i. calls (off-system) on the given contact number requesting to assess the situation
     83      i. identifies a, ICS trained & in-system registered Sarvodaya CERT team, approximately 1.5km from the incident
     84      i. calls (off-system) on the given contact number 07655551212 requesting to assess the situation
    8585      i. clicks the assign button to assign the resource to the task = assess situation
    86861. CERT team:
    87    a. Off-system, the on call duty person activates the CERT
    88    a. Team leader telephones the Call Center to share his name and contact information.
     87   a. Off-system, the on call duty person activates the CERT through a phone tree process
     88   a. Team leader, telephones the Call Center, to identify himself and shares his mobile phone.
    89891. Call Center staff:
    9090   a. updates the incident report with the Team Leader's name and contact info in the Incident Commander section
    91    a. Then informs the EOC Commander to activate the Operations, Planning & Logistics Units
     91   a. Then informs the EOC Commander to activate the EOC Operations, Planning & Logistics Units to be on standby
     921. EOC Commander:
     93   a. Logs into SAMRBO (or SAFIRE to be discussed), to alert the On Call Operations, Planning, & Logistics Unit members respType = "prepared"
     94   a. Asks the Call Center staff to issue a scope = "restricted" alert restriction = "Bandarawella-Landslide-Response" group, respType = "prepare"
     951. Call Center staff:
    9296   a. she clicks on issue alert to:
    93       i. initiate SAMBRO (off-system from SAFIRE) to issues a CUG restricted landslide alert
    94       i. alert responseType = Assess and Instructions = Standby and await update
    95       i. alert is be received by the District: Disaster Management Center, Police, Health Department, Road Maintenance Authority, Public Transportation, etc
    96 1. CUG restricted alert recipients:
    97    a. use the "acknowledge" feature to confirm they received the message
     97      i. initiate SAMBRO (off-system from SAFIRE but can be in-system, if integrated) to issues a CUG restricted event type = "geological" event = "landslide" alert
     98      i. alert responseType = "prepare" and Instructions = Standby and await further instructions, scope = restricted, restriction = Bandarawella-Landslide-Response, description = "At 5:50am a landslide, with heavy damages to the B-52 road was reported. It is approximately 5km from Badarawella town, heading in the direction to Nuwaraelliya"
     99      i. alert is be received by the District: Disaster Management Center, Police, Health Department, Road Maintenance Authority, Public Transportation, etc, in the Bandarawella area
     1001. CUG restricted alert recipients; i.e. members of the Bandarawella-Landslide-Response group :
     101   a. click on the acknowledge URL to sign-in to SAMBRO and click "confirm" to indicate they have received and understood the message
    981021. Call Center staff:
    99    a. checks the SAMBRO acknowledge list to ensure all important recipients have received the alert.
    100 1. CERT Leader:
    101    a. activates (off-system) Viber to access the designated group:
    102       i. use voice messaging to explain the situation and inform the immediate needs
    103       i. share photos of the situation
     103   a. checks the SAMBRO acknowledge list to ensure all important recipients of the groups have received the alert.
     1041. Sarvodaya CERT Leader:
     105   a. activates (off-system) Viber to start the conversation on the designated "Bandarawella-FirstResponse" Viber group channel:
     106      i. use voice messaging to explain the situation: "there are no inhabitants in the area" and inform the immediate needs: clean up crews and road maintenance crews"
     107      i. share photos of the situation over (off-system) Viber channel
    1041081. Call Center staff:
    105    a. receives the voice messages and photos over the restricted 112 Viber channel
    106    a. Updates the incident report by:
    107       i. transforming the CERT leaders voice reports to text
    108       i. uploading the CERT leaders sent photos
    109       i. demarcating the affected area on map, described by the CERT Leader
     109   a. receives the voice messages and photos over the restricted "Bandarawella-FirstResponse" Viber channel
     110   a. Updates the incident report:
     111      i. transcribing the Sarvodaya CERT leader's voice reports to text
     112      i. uploading the Sarvodaya CERT leaders sent photos to SAFIRE Incident Report
     113      i. demarcating the affected area on map, described by the Sarvodaya CERT Leader
     114EOC Commander:
     115   a. Logs into SAMRBO (or SAFIRE to be discussed), to alert the On Call Operations, Planning, & Logistics Unit members respType = "execute", instructions = "report to EOC to resume duties"
     116   a. Asks the Call Center staff to issue an alert update with scope = "restricted" alert restriction = "Bandarawella-Landslide-Response" group, respType = "execute", instructions = "the event is real and you are expected to execute your response plans"
    1101171. EOC Operations Unit takes over the incident from the Call Center
    111 1. District Disaster Management Center Commander
    112    a. Uses the VHF radio (off-system), to report to the EOC Operations Unit
     1181. District Disaster Management Center Incident Commander:
     119   a. Arrives on the scene and finds the Sarvodaya CERT Team Leader
     120   a. Then uses the VHF radio (off-system), to report to the EOC Operations Unit to takeover as Incident Commander
    1131211. Operations Unit:
    114122   a. Updates the Incident Commander information, by replacing the CERT Leader information with DMC Commander's information
    115    a. Asks the new Incident Commander for required resources to update the immediate needs
     1231. Incident Commander:
     124   a. Over the VHF channel (off-system) provides an update of the situation and informs the immediate needs
     125      i. 5 teams with earth moving equipment 2 from either side and 1 on standby
     126      i. road maintenance authority to assess the road restoration resource requirements
     127      i. police to setup road blocks and detour traffic from both ends
     128      i. temporary shelter, water & sanitation, food, and supplies for response teams
     1291. Incident Communication person:
     130   a. Uses SAFIRE and his laptop to upload photos and information for the EOC to prepare a Sitrep for the media
    1161311. Planning Unit:
    117132   a. Analyses the immediate needs
    118    a. updates that incident operations tasks list with additional personnel and equipment
     133   a. updates the incident operations tasks list with required personnel and equipment
     1341. Operations Unit:
     135   a. completes the task of informing the police and road maintenance authorities
     136   a. informs the district Disaster Management Unit (DMU) to setup temporary shelter, water & sanitation, food, and supplies
     137   a. they cannot immediately identify of contact earth moving teams, flags for Logistics Unit to handle
    1191381. Logistics Unit:
    120    a. Identifies the required resources
    121    a. uses the Resource Messaging module to procure additional required resources
    122       i. 5 teams with earth moving equipment
    123       i. road building teams
    124       i. police to detour traffic
    125       i. temporary shelter, water & sanitation, food, and supplies for response teams
    126    a. once identified, the resources are assigned to the tasks
    127    a. ensure the resources have arrived onsite
    128    a. inform Operations Unit that resources are delivered
    129 1. Operations Unit
    130    a. work for 2 days to cleanup and restore the road
     139   a. uses the Resource Messaging module (should be in-system) to:
     140      i. procure additional required resources; i.e. the 5 teams with earth moving equipment
     141      i. two companies respond to the request and they are registered and contracted to carry out the work
     142   a. use the VHF radios (off-system) to contact the DMU Team Leader to coordinate the logistics of setting up camp
     143   a. Update the task status = "resources are on the way"
     1441. EOC Communication Unit:
     145   a. coordinate with Incident Communication person to update Sitreps for the media and public
     1461. Operations Unit:
     147   a. communicates with Incident Commander over the coming 2 days to cleanup and restore the road
    131148   a. close the incident
    132149