SAFIRE USE CASES

Overview

The page elaborates on the specific use cases and user stories, mainly for the developers and testers.

User Stories

Use Cases

Call Center manages:

Event scale	#Reports	#Teams	Activities
Small	Single	Single	receives call and initiates an incident report dispatches first-response team and updates event information incident is contained, report is updated, and event is closed
Medium	Single	Multiple	receives call and initiates an incident report dispatches first-response team and updates event information dispatch additional response teams and updates report incident is contained, report is updated, and event is closed
Large	Multiple	Multiple	receives call and initiates an incident report dispatches first-response team and updates event information more and more calls are received and incident reports are initiated, Call center alerts EOC Commander and event is taken over by Operations Unit Call center continues to record multiple reports and assigns to the same event

Operations Unit manages:

Event	SOP task lists	Resource status	Planning actions	Logistics actions
Common	Defined	Available	NA	NA
Common	Defined	Unavailable	NA	Find new resources and deliver
Uncommon	Undefined	Available	Plan new tasks and required resources	NA
Uncommon	Undefined	Unavailable	Plan new tasks and required resources	Find new resources and deliver