wiki:BluePrint/SAFIRE/UseCases

Version 9 (modified by Nuwan Waidyanatha, 4 years ago) ( diff )

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SAFIRE USE CASES

Overview

The page elaborates on the specific use cases and user stories, mainly for the developers and testers.

User Stories

Use Cases

Call Center manages:

Event scale #Reports #Teams Activities
Small Single Single receives call and initiates an incident report
dispatches first-response team and updates event information
incident is contained, report is updated, and event is closed
Medium Single Multiple receives call and initiates an incident report
dispatches first-response team and updates event information
dispatch additional response teams and updates report[br]] incident is contained, report is updated, and event is closed
Large Multiple Multiple receives call and initiates an incident report
dispatches first-response team and updates event information
another call is received and incident report is initiated,
Call center alerts EOC Commander and event is taken over by Operations Unit
Call center continues to record multiple reports and assigns to the same event

Operations Unit manages:

Event SOP Resources Planning actions Logistics actions
Common Defined Available NA NA
Common Defined Unavailable NA Find new resources and deliver
Uncommon Undefined Available Plan new tasks and required resources NA
Uncommon Undefined Unavailable Plan new tasks and required resources Find new resources and deliver
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