wiki:BluePrintCERT/RHoK2011

Version 21 (modified by Fran Boon, 10 years ago) ( diff )

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RHoK 2011

At RHoK 2010, Sahana programmers first worked with the Chicago Community Emergency Response Team to create a volunteer tracking system that can be used for Chicago CERT and, eventually, more of the 1800+ CERTs in the United States.

The notes from RHoK 2010 can be at http://eden.sahanafoundation.org/wiki/BluePrintCERT. The relevant portions for our goals this year are copied into the notes below. It is important to understand that many CERT member and administrators are not strongly technical and are intimidated by the power and complexity of the existing platform.

There are three specific functionalities we hope to accomplish at this year's event:

  1. Create a simple, easy-to-follow, intuitive Volunteer and Event database user interface.
  2. Create a search functionality that allows administrators to search for volunteers with specific characteristics and choose to send event deployment requests to those volunteers.
  3. Automatically process volunteer responses to the deployment information, respond appropriately to the responses, and generate a master list of participating volunteers for the event.

A demo of the current functionality has been set up at:

You are free to register here & play!

1. Create a simple, easy-to-follow, intuitive Volunteer and Event database user interface

Note: In the first instance, this system will only be accessible to admins & not by the volunteers themselves, so there is less need to work on access rights - that can be added later.

The following screenshot is a proposed UI design that should be simple and intuitive enough for non-technical users to be able to follow:

Homepage

User Story 1: Setup for initial CERT training.

1a. Basic training is 8 classes and a final exam. CERT Administrator Joe creates an event for each class:

Add Event

Note: The Event types we have so far are "Training", "Emergency Deployment", "Planned Deployment", "Outreach", and "SocialCERT".

1b. Joe also creates a qualification category that requires all classes and the exam. All the classes are internal to CERT and so go under "Training Requirements". No external credentials are required to complete basic training. The Skill Level indicates the maximum level this qualification grants to the volunteer who receives it. If the volunteer already has a higher skill level, they are not downgraded.

Add Qualification (Internal Training)

1c. Some of the students are already AED / CPR certified, so Joe also creates qualification for that. The students will send Joe a copy of their certification which he will then attach to their profile.

Add Qualification (External Certification)

1c. Joe then enters (or import) a list of the students in the class. If they already exist in the volunteer database, the class is added to their existing profile. If they do not exist in the database, a new volunteer record is created.

1d. Determining which volunteers have completed all the requirements for a given qualification will be refreshed on a non-configurable time interval or forced by selecting "Refresh All Qualifications" on the Qualifications page.

View Qualifications

1e. When volunteers first complete all the required classes for Basic Training, their status is changed from "Pending" to "Active" and are eligible for additional call-outs and training.

Sample volunteer profile pages

Info tab

The info page is pretty straightforward. The "text" checkbox indicates that the volunteer can receive SMS messages at that number. The "Contact Lists" indicate what types of communications this volunteer will receive from CERT. I'm signed up for everything, but if I wanted to stop receiving notifications about drills I would be removed from the "Drills" contact list. (TODO: preferred method of communication)

Volunteer Profile: Info

Qualifications tab

The qualifications and level boxes (from left to right, level 1, 2 and 3) are pulled from the qualifications database. The notes and attachments are part of the volunteer's profile. The paperclips indicate an an attached file with verification of that qualification.

Volunteer Profile: Qualifications

Participation tab

This is just a list of the events in which the volunteer has participated. In the future we'd like to be able to filter by event type.

Volunteer Profile: Participation

Notes tab

This is where CERT leadership can make notes that are important or helpful for an incident commander. The information on this page will be added to the volunteer roster that is sent to the incident commander, and instructions on the appropriate types of things to write in this area will be part of our SOP.

Note: When the site is extended to allow volunteers to access then this tab would NOT be visible to them.

Volunteer Profile: Notes

Events tab

This is a read only page that indicates which past deployments the volunteer has responded to at what his / her response was.

Volunteer Profile: Events

2. Create a search functionality that allows administrators to search for volunteers with specific characteristics and choose to send event deployment requests to those volunteers

The deployment page allows the admin to send a request to specific volunteers. (CONSIDER: Can admins send deployment requests without affiliation to an event?)

Note: the list of volunteers is already filtered to those in the 'Community' group for that event type

Add Deployment

By default all Active members are shown in the recipient list who are assigned to the appropriate contact list. For instance, if sending a deployment for a Training event, only volunteers who belong to the "Training" contact list will be shown in the recipient list. The list can be further filtered by selecting "Restrict recipients by qualification" and using multi-select to choose.

The deployment notice is a standard template. Joe wants to edit before sending so he selected "Edit Request Before Sending" to bring up the preview pane. He adds a couple of notes and select "Send Deployment"

Add Deployment With Preview

Here is a flow chart of the whole deployment process:

Deployment Workflow

3. Automatically process volunteer responses to the deployment information, respond appropriately to the responses, and generate a master list of participating volunteers for the event

As seen in the Deployment Workflow above, volunteers are expected to respond to the deployment request in specific way in order to be processed by the system. When the desired number of volunteers have responded affirmatively, the system sends regrets to all subsequent responses, generated a volunteer list and sends it to the incident commander.

Sample Volunteer Callout List

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