Changes between Version 7 and Version 8 of BluePrintTicketing

Timestamp:

06/09/10 20:23:07 (15 years ago)

Author:

Dominic König

Comment:

--

BluePrintTicketing

@@ -19 +19 @@
  * Volunteer Management
 
+== Resource Tagging ==
+
+Resource tagging can be a method to assign tickets to resources, e.g. to hospitals, organisations or projects.
+
+A resource tag is basically a table with:
+  * tag ID
+  * ticket ID
+  * resource name (=tablename)
+  * resource UID
+
+which links tickets to any resource (many-to-many, a ticket can be linked to multiple resources).
+
+A RESTful controller for resource tags can CRUD all tickets that are assigned to a specific resource, or to a type of resources, e.g. like:
+
+{{{
+def tag():
+
+    tablename = request.vars.get("tag.resource", None)
+    uid = request.vars.get("tag.uid", None)
+    filter = None
+
+    if tablename:
+        filter = (db.ticket_tag.resource_name==tablename)
+        if uid:
+            filter = (db.ticket_tag.resource_uid==uid) & filter
+        response.s3.filter = filter
+
+    return shn_rest_controller("ticket", "tag", ...)
+}}}
+
+This controller can be linked-in in any relevant resource view (e.g. as a popup) in a generic way.
+The tags can also be used to link module-specific request/response information to the tickets.
+
 ----
 BluePrints