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Table of Contents
International Development NGOs
Red Cross Code of Conduct:
Sphere standards (Humanitartian Charter & Minimum Standards):
ADPC: Asian Disaster Preparedness Centre
FEMA (US Emergency Response) free online training (exam available only for US citizens)
- ICS 100 - Introduction to ICS (Incident Command System)
- ICS 700 - Introduction to NIMS (National Incident Management System)
- ICS 800 - Introduction to NRF (National Response Framework)
- ICS 101 - Deployment Basics (individual preparation)
- ICS 701 - NIMS Multiagency Coordination System
- ICS 702 - NIMS Public Information Systems
- ICS 703 - NIMS Resource Management
- ICS 704 - NIMS Communications and Information Management
- ICS 200 - Single Resources and Initial Action Incidents (for supervisors)
Effective emergency management and incident response activities begin with a host of preparedness activities conducted on an ongoing basis, in advance of any potential incident. Preparedness involves an integrated combination of assessment; planning; procedures and protocols; training and exercises; personnel qualifications; equipment certification; and evaluation and revision.
- Protocols are rules for knowing what level of delegated authority a trained person has to operate before referring to a superior.
- Credentialing involves an objective evaluation and documentation of an individual's:
- Current certification, license, or degree
- Training and experience
- Competence or proficiency
- Medical Fitness
- Procedural Documents
- Standard Operating Procedure or Operations Manual: Complete reference document that provides the purpose, authorities, duration, and details for the preferred method of performing a single function or a number of interrelated functions in a uniform manner.
- Field Operations Guide or Incident Management Handbook: Durable pocket or desk guide that contains essential information required to perform specific assignments or functions.
- Mobilization Guide: Reference document used by agencies/organizations outlining agreements, processes, and procedures used by all participating organizations for activating, assembling, and transporting resources.
- Job Aid: Checklist or other visual aid intended to ensure that specific steps for completing a task or assignment are accomplished. Job aids serve as training aids to teach individuals how to complete specific job tasks.
Communications and Information Management
Emergency management and incident response activities rely on communications and information systems that provide a common operating picture to all command and coordination sites. NIMS describes the requirements necessary for a standardized framework for communications and emphasizes the need for a common operating picture. This component is based on the concepts of interoperability, reliability, scalability, and portability, as well as the resiliency and redundancy of communications and information systems.
Common operating picture including the availability and location of resources and the status of assistance requests.
Resources (such as personnel, equipment, supplies and facilities) are needed to support critical incident objectives. The flow of resources must be fluid and adaptable to the requirements of the incident. NIMS defines standardized mechanisms and establishes the resource management process to identify requirements, order and acquire, mobilize, track and report, recover and demobilize, reimburse, and inventory resources.
Although different formats may exist, every resource order should contain the essential elements of information (a good mnemonic is SALTT: Size, Amount, Location, Type, Time):
- Incident name
- Order and/or request number (if known or assigned)
- Date and time of order
- Quantity, kind, and type or detailed mission description (Resources should be ordered by Task Forces or Strike Teams when appropriate.) Include any special support needs.
- Reporting location (specific)
- Requested time of delivery (specific, immediate vs. planned, not ASAP)
- Radio frequency to be used
- Person/title placing request
- Callback phone number or radio designation for clarifications or additional information
Command and Management
The Command and Management component of NIMS is designed to enable effective and efficient incident management and coordination by providing a flexible, standardized incident management structure. The structure is based on three key organizational constructs: the Incident Command System, Multiagency Coordination Systems, and Public Information.
- Common Language (plain English)
- Facility types (Office Types? Different Icons):
- Incident Command Posts, Bases, Camps, Staging Areas, mass casualty triage areas, point-of-distribution sites
- Facility types (Office Types? Different Icons):
- Manage by Objectives
- Incident Action Plan (Document Library + Wiki?)
- Flexible Org charts (predefined optional roles to delegate areas to)
- each person has only a single superior
- manageable span of control (3-7 subordinates)
- Staff need to check-in & check-out (like we do for Shelters)
- Provide a 'Public Bulletin' area of the site (frontpage?)
All Requests for assistance (outside jurisdiction) should include the following information:
- The type of incident
- The time that the incident occurred or is expected to occur
- The actions already taken
- The areas and number of people involved
- Estimates of loss of life, injuries, and extent of damage
- The type and amount of assistance required
- A contact for followup questions
- Gathering information
- Verifying information
- Coordinating information (inc key messages, sign-off)
- Disseminating information