SAFIRE USE CASES

Overview

The page elaborates on the specific use cases and user stories, mainly for the developers and testers.

User Stories

Use Cases

Call Center manages:

Event scale	#Reports	#Teams	Activities
Small	Single	Single	receives call, initiates an incident report, dispatches first-response team, updates event information, incident contained, report is updated, and event is closed

1. Small scale event (single report and single response team)

1. Medium scale event (single report with multiple response teams)
   1. receives call and initiates an incident report
   2. dispatches first-response team
   3. updates event information
   4. new resources are dispatched, report is updated
   5. incident contained and event closes the incident report
2. Large scale event (multiple reports with multiple response teams)
   1. receives call and initiates an incident report
   2. dispatches first-response team
   3. alerts the EOC director / commander
   4. case taken over by EOC Operations Unit
   5. call center continues to record multiple reports

1. Operations manages:
   1. Common event with defined and available resources
   2. Common event with undefined and available resources
   3. Common event with undefined and unavailable resources
   4. Uncommon event with defined and available resources