Version 6 (modified by 7 years ago) ( diff ) | ,
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SAFIRE USE CASES
Overview
The page elaborates on the specific use cases and user stories, mainly for the developers and testers.
User Stories
Use Cases
Call Center manages:
Event scale | #Reports | #Teams | Activities | |
---|---|---|---|---|
Small | Single | Single | receives call and initiates an incident report dispatches first-response team and updates event information incident is contained, report is updated, and event is closed | |
Medium | Single | Multiple | receives call and initiates an incident report dispatches first-response team and updates event information dispatch additional response teams and updates report[br]] incident is contained, report is updated, and event is closed | |
Large | Multiple | Multiple | receives call and initiates an incident report dispatches first-response team and updates event information another call is received and incident report is initiated, | Call center alerts EOC Commander and event is taken over by Operations Unit Call center continues to record multiple reports and assigns to the same event |
Operations Unit manages:
Event scale | #Reports | #Teams | Activities |
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- Common event with defined and available resources
- Common event with undefined and available resources
- Common event with undefined and unavailable resources
- Uncommon event with defined and available resources
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