wiki:TroubleShooting

Version 11 (modified by Rosario Robinson, 11 years ago) ( diff )

Add Importing appliance error and resolution

Troubleshooting

Installation issues

  • Check the version of Python
  • Check the version of Web2Py that was used for the Sahana release you downloaded
  • Check the permissions of the web2py and Sahana application files
  • Check models/000_config.py connection string to see that it is either sqllite or a valid mysql connection on your machine

Problem while importing appliance Eden-VM.zip file

If error received during importing appliance process,

  • Check the version of Eden-VM.zip for the latest build
  • Ensure Eden-VM.zip not corrupted
  • Download the appliance again.
  • Import appliance again.
  • Review ApplianceError_RR.doc attachment for step by step view and environment summary.

Update issues

  • Check the database connection settings in models/000_config.py
  • Clear the /sessions directory - Lingering sessions on your browser can cause issues after an update
  • Clear the /databases directory
  • Drop and Create the database if mysql
  • Restart Web2Py
  • Check the version of Web2Py that was used for the source branch that you merged from

Data Migration

IOError: [Errno 13] Permission denied

This happens with cygwin patch on Win32.

Solution is to copy the file on filesystem to another name, then delete original & rename back.


UserGuidelines

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