Troubleshooting

Installation issues

• Check the version of Python
• Check the version of Web2Py that was used for the Sahana release you downloaded
• Check the permissions of the web2py and Sahana application files
• Check models/000_config.py connection string to see that it is either sqllite or a valid mysql connection on your machine

Problem while importing appliance Eden-VM.zip file

If error received during importing appliance process,

• Check the version of Eden-VM.zip for the latest build
• Ensure Eden-VM.zip not corrupted
• Download the appliance again.
• Import appliance again.
• Review ApplianceError_RR.doc attachment for step by step view and environment summary.

Update issues

• Check the database connection settings in models/000_config.py
• Clear the /sessions directory - Lingering sessions on your browser can cause issues after an update
• Clear the /databases directory
• Drop and Create the database if mysql
• Restart Web2Py
• Check the version of Web2Py that was used for the source branch that you merged from

Data Migration

• see DataMigration

IOError: [Errno 13] Permission denied

This happens with cygwin patch on Win32.

Solution is to copy the file on filesystem to another name, then delete original & rename back.

Firefox issues

When using Firefox, sometimes the profile gets corrupted & you need to create a new profile.

The symptom is that Ext fails to load properly giving bizarre errors (can be missing several lines in the middle of the file!)

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UserGuidelines